Refund Policy

Last updated: 24 October 2026

We want every family to be happy with iSchool Nigeria. Because our lessons are digital and available instantly after payment, refunds work as described below.

In short: we refund duplicate charges, payments made in error, and payments where you could not access what you paid for. Ask within 4 days of paying. We do not give refunds for a change of mind.

1. When you can get a refund

Duplicate payment: you were charged more than once for the same thing.
No access: you paid but could not open the lessons, and we could not fix the problem within 3 working days of you telling us.
Charged in error: for example, you were charged the wrong amount.

Refund requests must be made within 4 days of payment.

2. When refunds are not given

Change of mind, once you have paid
Requests made more than 4 days after payment
Part-used subscription terms
Accounts closed for breaking our Terms of Service, for example sharing logins or copying content

3. How to ask for a refund

Email lilynoratine@gmail.com or message us on WhatsApp at +234 706 888 7424.
Include the email address on your account, the date and amount of payment, and your Paystack reference if you have it.
Tell us briefly why you are asking for a refund.

4. How refunds are paid

Approved refunds are paid back to the card or bank account you paid with, through Paystack. Once we approve a refund, it usually reaches you within 5–10 working days, depending on your bank. When the refund is made, access to the refunded plan ends.

5. No automatic renewals